Introduction

Yaban (Shanghai) Trading Co., Ltd. (hereinafter referred to as "we" or the "Company") respects and protects your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our official website, use our services, purchase products, interact with us, or contact us through other means.

This Policy applies to all natural persons who provide personal information through our online or offline channels (including but not limited to our official website, mini programs, WeCom, trade shows, and email communications).

1. What Personal Information We Collect

We only collect information related to business functions based on the principles of lawfulness, legitimacy, and necessity.

  • Contact Information: Name, job title, company name, email address, phone number, address (used for communication and sending samples/contracts/invoices, etc.).

  • Business Transaction Information: Inquiry records, order information, payment information (such as bank accounts, used solely for transactions and tax refund vouchers), invoice information.

  • Technical Information: When you visit our website, we may automatically collect your IP address, browser type, access time, pages visited, referring URL, etc. (used for security and website optimization purposes).

  • Communication Contents: Records generated when you contact us via email, telephone, online forms, or instant messaging tools.

If special categories of information (such as ID numbers or biometric data) are involved, we will separately obtain your explicit consent.

2. How We Use Your Information

We will only use your personal information in the following circumstances:

  • Responding to your inquiries or quotation requests

  • Processing orders, contracts, shipments, and after-sales services

  • Fulfilling legal obligations (e.g., tax, customs, anti-money laundering requirements)

  • Improving our products and services

  • Sending necessary business notifications (e.g., order status updates, important policy changes)

  • Other purposes with your consent

We do not use your personal information for personalized advertising or automated decision-making.

3. Information Storage and Protection

  • Storage Location: Within the territory of China (unless cross-border transfer is permitted by applicable laws and regulations).

  • Storage Period: For the minimum period necessary to achieve the purposes described in this Policy, or as required by applicable laws and regulations (e.g., tax vouchers shall be retained for 10 years).

  • Security Measures: We adopt industry-standard measures such as encryption, access control, log auditing, and regular security assessments to prevent data leakage, damage, or loss.

4. Information Sharing and Disclosure

We are committed not to sell or illegally share your personal information with third parties. External disclosure may only occur in the following circumstances:

  • Suppliers/Service Providers: Such as logistics companies, IT system maintenance providers, and payment agencies (within the scope of their authorization);

  • Legal Requirements: In response to lawful requests from government agencies, courts, or regulatory bodies;

  • Business Transfer: In the event of a merger, acquisition, or asset reorganization, we will require the new entity to continue complying with this Policy.

All recipients are required to sign confidentiality agreements and are limited to performing necessary functions.

5. Your Rights

You have the following rights in accordance with the law:

  • Access and Correction: You may request to review or correct your personal information through the contact details below.

  • Deletion: You may request deletion when the information is no longer necessary, you withdraw your consent, or unlawful circumstances exist.

  • Withdrawal of Consent: This shall not affect the validity of processing activities conducted based on prior consent.

  • Complaints: You may file complaints with the cyberspace administration authorities, market regulation bureaus, or seek recourse through judicial channels.

6. Information of Minors

Our business is not directed at minors under the age of 14. If we discover that such information has been collected inadvertently, we will promptly delete it.

7. International Transfer

Unless required by specific transactions (e.g., export orders), we generally do not transfer your personal information overseas. If such transfer is indeed necessary, we will do so in accordance with standard contractual clauses or equivalent protection mechanisms and will inform you accordingly.

8. Updates to This Policy

We may update this Policy from time to time. In the event of material changes (e.g., changes in the purpose of information use, expansion of sharing scope), we will notify you via email or website announcement.